Gentek Company Policy - Revision history

NelsonJenkins at 19:51, 21 November 2020

2020-11-21T19:51:32Z

imported>NelsonJenkins: Renamed "Gentek Technologies" to "Gentek" in accordance with brand change in 2012

2018-07-05T21:30:57Z

Renamed "Gentek Technologies" to "Gentek" in accordance with brand change in 2012

imported>NelsonJenkins at 21:29, 5 July 2018

2018-07-05T21:29:50Z

imported>NelsonJenkins: Renamed Full Permissions Agreement to Transferable Product Agreement and added link to permissioning guide

2018-07-05T21:29:26Z

Renamed Full Permissions Agreement to Transferable Product Agreement and added link to permissioning guide

imported>NelsonJenkins at 01:53, 22 December 2015

2015-12-22T01:53:05Z

imported>NelsonJenkins: /* Review Rewards Program */

2013-06-26T20:19:02Z

‎Review Rewards Program

imported>NelsonJenkins: /* Review Rewards Program */

2013-06-26T20:18:48Z

‎Review Rewards Program

imported>NelsonJenkins at 07:28, 5 March 2013

2013-03-05T07:28:01Z

imported>NelsonJenkins at 01:36, 2 March 2013

2013-03-02T01:36:42Z

imported>NelsonJenkins at 19:39, 1 March 2013

2013-03-01T19:39:40Z

@@ Line 32: / Line 32: @@
 ==Full Permissions Agreement==
-The Full Permissions Agreement (FPA) is now called the Transferable Product Agreement (TPA). All products bound by the FPA are now bound by the TPA (see below).
+The Full Permissions Agreement (FPA) has been transferred into the [[NTBI Limited Transferable Product License]] (LTPL). All products bound by the FPA are now bound by the NTBI LTPL, and its terms are incorporated herein.
 ==Transferable Product Agreement==
-This agreement only applies to products stated to be bound by the Transferable Product Agreement (TPA) in their user manual, vendor image, and/or product listing/description.<br>
+The Transferable Product Agreement (TPA) has been transferred into the [[NTBI Limited Transferable Product License]] (LTPL). All products bound by the FPA are now bound by the NTBI LTPL, and its terms are incorporated herein.
 ==Review Rewards Program==

@@ Line 1: / Line 1: @@
-This policy applies to all products and services sold by [[Gentek Technologies]] unless stated otherwise in the product manual or service agreement.
+This policy applies to all products and services sold by [[Gentek]] unless stated otherwise in the product manual or service agreement.
 ==Return Policy==
-Gentek Technologies (hereafter "we") does not accept any returns. Most Second Life products are copyable and non-transferable.
+Gentek (hereafter "we") does not accept any returns. Most Second Life products are copyable and non-transferable.
 ==Refunds/Redeliveries==
@@ Line 24: / Line 24: @@
 ==Warranty Coverage==
 This warranty only applies to products that do not include a warranty of their own (and products that link to this warranty as their own).<br>
-Gentek's warranty obligations are limited to the terms set forth below: Gentek Technologies ("Gentek") warrants their products against defects in materials and workmanship for the lifetime of the product. If a defect exists, at its option Gentek will repair the product at no charge and send an update. A replacement product/part assumes the remaining warranty of the original product. Service fees do not apply for the duration of your warranty for any purpose including but not limited to installation help and technical support.
+Gentek's warranty obligations are limited to the terms set forth below: Gentek warrants their products against defects in materials and workmanship for the lifetime of the product. If a defect exists, at its option Gentek will repair the product at no charge and send an update. A replacement product/part assumes the remaining warranty of the original product. Service fees do not apply for the duration of your warranty for any purpose including but not limited to installation help and technical support.
 ===Warranty Exclusions and Limitations===
@@ Line 52: / Line 52: @@
 ==Privacy Policy==
-Gentek Technologies values the privacy of our customers. In accordance with the California Business & Professions Code, 22575-22579 B.P.C., we lawfully supply this privacy policy to our users.<br>
+Gentek values the privacy of our customers. In accordance with the California Business & Professions Code, 22575-22579 B.P.C., we lawfully supply this privacy policy to our users.<br>
 We do not store any user data on our servers except the following, unless stated elsewhere:
 * Avatar name & avatar key/UUID: This data is collected by Gentek for registration identification purposes in our products and CasperVend for use in their vendor systems.
@@ Line 63: / Line 63: @@
 ==Copyright & Trademark Notice==
-This website, its sitemap design, the information herein, product names, product designs, store locations (with the exception of building objects in rental instances), in-world Second Life objects and items bearing the Gentek Technologies name and/or logo, and included scripts, textures, objects, and other inventory are the property of Gentek Technologies, Nelson Jenkins, and the Second Life® account owner of Nelson Jenkins unless specified otherwise. No materials contained in this website, nor its design, nor any item or data using a Gentek trademark, patent, design, script, texture, object, or other inventory may be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of one of the entities that retain the rights that apply to them. You may not alter or remove any trademark, copyright, or other notice from copies of the content.<br>
+This website, its sitemap design, the information herein, product names, product designs, store locations (with the exception of building objects in rental instances), in-world Second Life objects and items bearing the Gentek name and/or logo, and included scripts, textures, objects, and other inventory are the property of Gentek, Nelson Jenkins, and the Second Life® account owner of Nelson Jenkins unless specified otherwise. No materials contained in this website, nor its design, nor any item or data using a Gentek trademark, patent, design, script, texture, object, or other inventory may be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of one of the entities that retain the rights that apply to them. You may not alter or remove any trademark, copyright, or other notice from copies of the content.<br>
 Second Life and Linden Lab are trademarks of Linden Research, Inc.<br>
 All other trademarks are those of their respective owners. No infringement is intended.

@@ Line 45: / Line 45: @@
 You understand that Gentek, at its discretion, can check if a transferable item was purchased by its owner remotely, and if it was not, Gentek can disable and/or remove the item. Violators of this agreement will be prosecuted and may risk action taken against them by Gentek and Linden Lab.<br>
 If you do not accept or agree with this agreement, you may not use the product.<br>
-Please refer to the [https://northbridgesys.com/permissions/|NorCloud Transferable Product Permissioning Guide] for step-by-step instructions on permissioning transferable products. Note that some Gentek products do not use NorCloud, but the steps are the same for any DRM system we use.<br>
+Please refer to the [https://northbridgesys.com/permissions/ NorCloud Transferable Product Permissioning Guide] for step-by-step instructions on permissioning transferable products. Note that some Gentek products do not use NorCloud, but the steps are the same for any DRM system we use.<br>
 ''NOTE: Any included notecards should '''NOT''' be made no-transfer, and should be left full permissions. Otherwise, your product may not function.''

@@ Line 32: / Line 32: @@
 ==Full Permissions Agreement==
-This agreement only applies to products stated to be bound by the Full Permissions Agreement (FPA) in their user manual, vendor image, and/or product listing/description.<br>
+The Full Permissions Agreement (FPA) is now called the Transferable Product Agreement (TPA). All products bound by the FPA are now bound by the TPA (see below).
-We provide full permissions objects solely under the following End-User License Agreement (EULA) terms:<br>
 You (the customer) understand that products sold under this agreement are licensed to you under these conditions. You do not own any intellectual property rights regarding the product(s).<br>
 You may use the item in the prefabricated buildings ("prefabs") you sell in Second Life as NO TRANSFER. You MAY NOT use the item in any other circumstances, such as selling it NO COPY, YES TRANSFER.<br>
 You may use the item in your own buildings that you do not sell or distribute without changing the permissions, as long as "Anyone can Copy" and "Share with Group" are NOT CHECKED.<br>
 You MAY NOT sell or distribute the item alone under any permissions. Any transfer of the item must be packaged in a building.<br>
-You MAY NOT remove the included script(s) or otherwise modify the object's functionality in any way.<br>
+You MAY NOT remove the included script(s) or otherwise modify the object's functionality in any way beyond cosmetic changes.<br>
 You MAY NOT export the item out of the Second Life server/client, and you MAY NOT import the item into any OpenSim or other Second Life compatible grid. It must remain on the official Second Life main and testing grids.<br>
-You understand that Gentek Technologies, at its discretion, can check if a full permissions item was purchased by its owner remotely, and if it was not, Gentek Technologies can disable and/or remove the item. Violators of this agreement will be prosecuted and may risk action taken against them by Gentek Technologies and Linden Lab.<br>
+You understand that Gentek, at its discretion, can check if a transferable item was purchased by its owner remotely, and if it was not, Gentek can disable and/or remove the item. Violators of this agreement will be prosecuted and may risk action taken against them by Gentek and Linden Lab.<br>
 If you do not accept or agree with this agreement, you may not use the product.<br>
-''NOTE: _config notecards should '''NOT''' be made no-transfer, and should be left full permissions. Otherwise, your product may not function.''
+Please refer to the [https://northbridgesys.com/permissions/|NorCloud Transferable Product Permissioning Guide] for step-by-step instructions on permissioning transferable products. Note that some Gentek products do not use NorCloud, but the steps are the same for any DRM system we use.<br>
 ==Review Rewards Program==

@@ Line 7: / Line 7: @@
 * We offer refunds only for double purchases for products purchased after January 1, 2010 when reported within 7 days of the last purchase.
 ** NOTE: For purchases made through the Marketplace, affiliate vendors, or other methods in which Gentek only receives part of the purchase price, Gentek will only refund that amount, '''NOT''' the purchase price. To avoid this, we recommend purchasing products directly from our main store.
 * We do not offer refunds on purchases that are not shown in both sales and transaction logs.
 * We do not offer refunds, redeliveries, or additional support (such as manual database operations) on products which have been discontinued (i.e. are no longer available for purchase). This includes old versions.

@@ Line 44: / Line 44: @@
 ==Review Rewards Program==
-The terms & conditions of the Review Rewards Program is available [[on the NTBI Review Rewards Program page]].
+The terms & conditions of the Review Rewards Program is available [[Review Rewards Program|on the NTBI Review Rewards Program page]].
 ==Privacy Policy==

@@ Line 43: / Line 43: @@
 ==Review Rewards Program==
-For all Marketplace reviews written on or after March 1, 2013 (regardless of purchase date), buyers are eligible for a 10% rebate on the purchase price of the product upon confirmation of the review being posted. This rebate will be paid regardless of the contents or rating of the review, to be compliant with the Marketplace TOS (see [https://marketplace.secondlife.com/listing_guidelines TOS & Listing Guidelines] or [http://community.secondlife.com/t5/English-Knowledge-Base/Writing-item-reviews-on-the-Marketplace/ta-p/954941 Knowledge Base entry]). '''However, for negative reviews, you may be contacted and asked to provide more information prior to the rebate being paid,''' as this program is in place not only to elicit more reviews, but receive quality customer feedback in general, positive or negative. '''For negative reviews related to delivery failures or otherwise not related to the product itself, or not compliant with reviewing rules in the Marketplace TOS & Listing Guidelines, ''no rebate will be delivered'' until the review is edited, and we ask that you contact Nelson Jenkins directly instead of writing such a review.''' Typically Marketplace sends review notifications immediately, but if payment is not received within 5 days, the user must contact Nelson Jenkins. This rebate is not available to purchases made through vendors outside Marketplace, such as CasperVend. For purchases made prior to March 1, 2013, this rebate is only available if we have enough money to reimburse you (we are unlikely to run out, but this is just in case).
+For all Marketplace reviews written on or after March 1, 2013 (regardless of purchase date), buyers are eligible for a 10% rebate on the purchase price of the product upon confirmation of the review being posted. This rebate will be paid regardless of the contents or rating of the review, to be compliant with the Marketplace TOS (see [https://marketplace.secondlife.com/listing_guidelines TOS & Listing Guidelines] or [http://community.secondlife.com/t5/English-Knowledge-Base/Writing-item-reviews-on-the-Marketplace/ta-p/954941 Knowledge Base entry]). '''However, for negative reviews, you may be contacted and asked to provide more information prior to the rebate being paid,''' as this program is in place not only to elicit more reviews, but receive quality customer feedback in general, positive or negative. '''For negative reviews related to delivery failures or otherwise not related to the product itself, or not compliant with reviewing rules in the Marketplace TOS & Listing Guidelines, ''no rebate will be delivered'' until the review is edited, and we ask that you contact Nelson Jenkins directly instead of writing such a review.''' Typically Marketplace sends review notifications immediately, but if payment is not received within 5 days, the user must contact Nelson Jenkins. This rebate is not available to purchases made through vendors outside Marketplace, such as CasperVend. This rebate is not available for products which have been discontinued; e.g. are not shown on the Marketplace store page. For purchases made prior to March 1, 2013, this rebate is only available if we have enough money to reimburse you (we are unlikely to run out, but this is just in case).
 ==Privacy Policy==